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Term of Use

Terms of use

Welcome to terumo-radialedge.com ("this Website").

Your use and access of this Website means that you agree to the terms set forth in these Terms of Use, which may be updated by us from time to time, without any notice to you, as well as to the Privacy Notice, which is hereby incorporated into these Terms of Use. Please read these Terms of Use, including the Privacy Notice, carefully before any further use of this Website.

This Website is intended for use by residents (limited to healthcare professionals only, as explained below) of Asia Pacific (excluding Japan, People’s Republic of China (PRC), Hong Kong, South Korea, Australia, and New Zealand) and Latin America only, and is not intended for use by residents of any other countries including without limitation Japan, PRC, South Korea, Europe, and the United States of America. Product information contained on this Website is intended exclusively for healthcare professionals who are licensed to practice in countries where our products referred to on this Website are approved and cleared for use. Any references to products or services on this Website do not imply that Terumo intends to announce or offer these products or services in your country. This website is not intended for the general public. Persons who are not healthcare professionals should address all questions to a healthcare professional. Terumo declines any liability as to your access to such information.

1. Legal notice

Terumo Corporation, Japanese corporation, having registered address at 2-44-1 Hatagaya Shibuya-ku Tokyo 151-0072 Japan, developed, and controls and operates, this Website. “Terumo” is the name we use on this Website to refer to our whole business, including Terumo Corporation and any of its subsidiaries and affiliates. When we use the words "we", "our" or "us" in these Terms of Use, each of them means Terumo.

2. Intellectual property rights

All the content of this Website including, but not limited to, the text, graphics, logos, icons, images, audio, video, html code, buttons contained herein (the "Content") and their arrangement belong to, or are licensed to Terumo and are protected by applicable copyright laws, unless otherwise noted or in any other way perceivable as third party rights. All trademarks used or referred to on this Website are the property of their respective owners and are protected by applicable trademark laws. Nothing contained on this Website shall be construed as conferring by implication, or otherwise, any license or right to any copyright, patent, trademark or other intellectual property rights of Terumo or any third party.

Terumo claims no ownership in, nor any affiliation with, any third-party trademarks appearing on this Website. Such third-party trademarks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of Terumo should be inferred from the use of these marks.

This Website and the Content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without our prior written consent, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other intellectual property rights.

3. No medical advice

THIS WEBSITE IS FOR HEALTHCARE PROFESSIONALS ONLY. Neither we provide, nor this Website contains, any medical advice. For any medical requirement, you must contact a healthcare professional.

4. Cookies

This Website uses cookies. Cookies are small text files that may be stored on your computer (or other device allowing internet access) when you visit a website. You can find out more about cookies for example by visiting www.allaboutcookies.org.

As to our policy about cookies, see our Privacy Notices.

We may use cookies for analytical purposes (to recognize, measure and track users of this Website in anonymous form, to compile anonymous statistics regarding our visitors and to analyze site usage, to determine what features of this Website they access, to verify the origin and duration of access), for usage purposes (to personalize your access to this Website, e.g. when you make a choice about your usage of this Website), to record your consents/refusals on this Website (e.g. consent/refusal to the use of cookies), for technical purposes needed by the internal workings of our servers (e.g. to distribute requests among multiple servers, authenticate users, keep track of information about user's session), or for functional purposes (e.g. to store information that is needed by our applications to process and operate).

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of this Website if cookies are disabled. You also have the possibility to remove from your browser cookies set by this Website. Please refer to your browser instructions to learn more about how to adjust or modify your browser settings.

5. Representation, warranties and limitation of liability

The information contained on this Website is provided for informational purposes only and is provided "as is". We will use commercially reasonable efforts to include up-to-date and accurate information on this Website. However, we cannot guarantee that all information on this Website will be accurate, complete or up to date at all times.

WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO THE INFORMATION OR CONTENT POSTED ON THIS WEB SITE. WE EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, CREATED BY LAW, CONTRACT OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. This means that we make no warranty, as non-exhaustive examples, that (i) this Website will meet your requirements; (ii) this Website will be available on an uninterrupted, timely, secure, or error-free basis; or (iii) the results that may be obtained from the use of this Website or any services offered through this Website will be accurate or reliable.

IN NO EVENT WE WILL BE LIABLE FOR ANY ERRORS OR OMISSIONS, OR ANY DAMAGES OF ANY KIND OR NATURE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING WITHOUT ANY LIMITATION DAMAGE TO YOUR COMPUTER SYSTEM, ANTICIPATED LOSS OF PROFIT, LOSS OF OPPORTUNITY, BUSINESS INTERRUPTION, LOSS OF DATA, PERSONAL INJURY OR DEATH, COSTS AND FINES) ARISING OUT OF OR IN ANY WAY CONNECTED TO (I) THE USE, ACCESS, AVAILABILITY, INABILITY TO ACCESS OR TECHNICAL FUNCTIONING OF THIS WEBSITE; (II) THE CONTENT OF THIS WEBSITE OR THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE; (III) VIRUSES, HACKING AND/OR OTHER COMPUTER CRIMES; OR (IV) THE CONTENT OF THIRD PARTY WEBSITES LINKED TO BY THIS WEBSITE. THIS PROTECTION COVERS CLAIMS BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, AND ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. THIS PROTECTION COVERS TERUMO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS.

Furthermore, you will indemnify, defend and hold us and our officers, directors, employees, agents, and suppliers harmless from and against any violation of any provision of these Terms of Use committed by you.

THE TOTAL LIABILITY OF TERUMO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, IF ANY, FOR LOSSES OR DAMAGES SHALL BE LIMITED TO THE AMOUNT OF YOUR ACTUAL DAMAGES, NOT TO EXCEED JPY 10,000. IN NO EVENT SHALL TERUMO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES OTHER THAN THE AMOUNT SET FORTH ABOVE. ALL OTHER DAMAGES, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE, RESULTING FROM ANY USE OF THIS WEBSITE OR MATERIALS ARE EXCLUDED EVEN IF TERUMO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. Links to third party websites

This Website may contain links or references to other websites hosted by third parties. We do not endorse, control and are not responsible for their content, unavailability, technical functioning, viruses, hacking and/or other computer crimes. Accessing third party websites linked to by this Website is entirely at your own risk. Your use of other websites is subject to the terms of use of those websites, including the privacy policies of those websites.

7. Links to this Website

You agree not to present the link to this Website in such a manner that may suggest an endorsement of any organization, product, or service. You must not post or embed the link of this Website on a website, that a reasonable person may consider obscene, defamatory, harassing, grossly offensive, or malicious. Under no circumstances may you frame this Website or any of the Content or copy portions of this Website to a server. The link shall be identified using a plain text rendering the Terumo name and you agree not to display or use the Terumo logo or trademark in any manner without our prior written permission.

8.No unlawful or prohibited use

You undertake not to use this Website for any purpose that is unlawful or prohibited by our Terms of Use. You may not use this Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of this Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website. By using this Web site, you agree not to disrupt or intercept our electronic information posted on this Web site or on any of our servers. You also agree not to attempt to circumvent any security features of this Website, and to abide by all applicable, local, state, federal and international laws, rules and regulations.

9.Miscellaneous

This Website and these Terms of Use are in English. Any Content or translation in another language is for convenience only.

If any provision of these Terms of Use is held to be illegal, invalid or unenforceable in whole or in part, then remainder of the provisions of these Terms of Use shall continue to be valid between you and us.

You agree that we may move, alter, make other changes or remove this Website at any time without notice. We reserve the right to change our Terms of Use at any time. We advise you to regularly check the Website for changes. Changes will be effective immediately upon their posting on the Website. Your continued use of this Website constitutes your agreement to these changes.

10. Applicable law and jurisdiction

This Website and your use thereof shall be governed by the laws of Japan. Any dispute which may arise out of or in connection with this Website or your use of this Website shall be submitted to the exclusive jurisdiction of the courts of Japan.

Privacy Notice

1. We care about your Privacy

1.1. Terumo Corporation and its Affiliates (hereinafter collectively "Terumo" or "we") are committed to protecting your Privacy and Personal Data and to respecting your rights. This Privacy Notice ("Notice") explains the types of Personal Data we may collect and how we use, share, store and secure your Personal Data, in accordance with the applicable laws.

1.2. We have designed this Notice specifically for you, our customers, vendors, HCPs, patients, website visitors, job applicants and other contact persons.

1.3. For the purpose of this Notice, Personal Data or Data means the information that identifies you or allows you to be identified either on its own or in combination with other information, such as your first and last name, gender, date of birth, home address, phone number, email address or other contact details, preferred language, identification numbers and license plate numbers.

2. We collect your Data in different ways

2.1. We may collect Data that you have voluntarily provided to us (for example by applying or registering for an event, visiting our booth at a congress, participating in trade fairs, webinars, seminars, training events, by submitting your resume or business card, responding to a survey or participating in a Website feature) or that was provided to us by the company or organisation you work for.

2.2. It may be possible that we receive or indirectly collect Data about you, for example, from our business partners, from data brokers, or from public sources such as social networks or public websites.

2.3. We may also collect Data when you visit our web-site or use on-line applications through the use of commonly used tracking technologies such as cookies. Such data includes the pages you visited, the date, time and duration of your visit, your web browser, your IP address, the type of operating system you are using and the domain name of your Internet service provider. See more on our use of Cookies below.

3. We process different categories of Data

3.1. We may collect and use the following categories of Personal Data, depending on your relationship with Terumo:

Category of data
Examples
Contact information and identification data
such as your name, address, e-mail address, telephone or mobile phone number, your signature, gender, birth date, your account details (e.g. log-in to portal or website)
Official identification numbers
your VAT Tax number, your passport number (when we help you obtaining a permit), your national ID number, your license plate number (when you visit our premises), social security number, professional registration number.
Financial data
such as your bank account number and bank details, payment terms and credit limits (for suppliers)
Professional data
such as your language skills, professional knowledge or expertise, certifications, references and other information you could find on a resume, your job title and the company you work for, any mandates you may hold, your professional location and travel data (for business contacts we know are flying in to attend an event), your professional remuneration, evaluation and performance reports (e.g. for our consultants), your memberships or network contacts (e.g. when we meet you at an event or get in touch with you through someone within your network)
Electronic localization data
such as your whereabouts on the premises (based on badge data)
Preferences, interests, lifestyle or behavior
such as the products or activities you are interested in, the events you attend, the news or information you have requested or, your purchasing history (e.g. also through cookies, logs, expenses, …)
Health and clinical data
medical certificates of contactor; clinical data, medical history, testing results, medical images and other relevant data included in the hospital patient file
Image data
photographs, pictures, surveillance images

3.2. In addition to the Data categories listed above, we may use other types of Data relating to you that you may have voluntarily provided to us, that were provided to us in the context of our business relations or that we have deducted or generated from Data that were already in our possession.

4. We use your Data for specific purposes

4.1. We may use your Personal Data for one or more the following purposes:

  • ●Contact you for specific requests or inquiries (for example to obtain consultancy services, to respond to your queries;
  • ●Manage the performance of our (contractual) engagements and our business relation;
  • ●Communicate with you (via regular mail, email or telephone) about our products and related services;
  • ●Identify your interest as an existing or potential customer in particular products for marketing and product promotion (prospecting and profiling), to provide you better support and to better respond to your inquiries and needs and of those of our patients;
  • ●Invite you to provide feedback or participate in customer surveys, market research and surveys to develop or improve our products and related services;
  • ●Use this information for our overall customer relationship management (CRM);
  • ●Protect our legal rights (including disputes and litigation) and ensure security and protection of our organization, our customers, patients and the public in general;
  • ●To comply with laws, regulations and industry standards (such as transparency reporting), to detect fraud and to ensure compliance;
  • ●To manage product failures and recalls;
  • ●To perform pre- and post-market research, including clinical trials (with patients)
  • ●To consider and handle your recruitment (for example when you apply for a job through our website) or contactor relationship.

4.2. The legal basis for using and processing your Data are, as the case may be, your consent for the use for specific purposes such as direct marketing to prospects, the performance of contracts, services and business transactions, compliance with our legal obligations, protection of your vital interests or our legitimate business interests such as proper handling of our activities, developing and improving our products, informing and communicating with our customers, vendors and partners, protecting our organization, our activities, partners, patients and the general public.

5. Minimizing and securing your Personal data

At all times we aim to minimize the Personal Data we process, to make sure we only use your Data when and in so far we need it. Where possible we also pseudonymise or key-code your Data so that you cannot be directly identified. For example the hospitals and clinical centers involved in our clinical studies link your clinical data to a patient number before sharing the data with us and we only process such key-coded data.

6. Sharing your Personal Data

6.1. Within Terumo we restrict access to your data to employees and any person acting under our authority on a need-to-know basis, who respect our confidentiality rules and comply with our instructions.

6.2. We may share your Data to selected third parties outside Terumo who provide services to us or on our behalf, such as advertising and marketing services, IT services, hosting services, data analytics services, event management services and other professional services

6.3. We may also share your Data with authorized distributors, business partners or other suppliers, who are involved in providing our products and services to you, to communicate with you or to respond to your queries.

6.4. We may also need to transfer your Data to other recipients if we believe in good faith that this is necessary or useful, such for example Hospitals, HCPs, or ethical committees in the context of pre- and post-market research and clinical trials; attorneys, insurance companies, auditors, public prosecutors, enforcement authorities and courts to safeguard the rights and interests of our organization, our people, our customers and partners or the public in general;

6.5. We may also share your Data to other Terumo companies in order to optimise the use of information or to improve the quality of our products and effectiveness of our activities.

6.6. When we share your Personal Data with third parties or other Terumo entities who process Data on our behalf as processors we will ensure those parties provide sufficient guarantees on the lawfulness, transparency and security of your Personal Data in line with applicable data protection law.

6.7. As a Japanese company offering goods and services to the persons in EU, we will treat your Personal Data in accordance with both Act on the Protection of Personal Information of Japan and EU privacy and data protection law. Aslo, we are an international organisation, operating globally and may therefore transfer your Personal Data outside the European Economic Area (EEA). Transfers from our entities in the European Economic Area to entities outside the EEA are covered by intercompany data transfer agreements in line with EU privacy and data protection law. When your personal data is shared by us with or transferred by or to a third party outside the EEA, when required, we will enter into the appropriate data transfer agreements or otherwise make sure appropriate safeguards are in place.

7. We keep your data for a limited period of time

We will only use your Personal Data for as long as it is necessary for the purposes listed above.

In this respect, we have established a data classification and retention policy in the framework of our internal Data Retention Policy.

8. We respect your rights

8.1. We have implemented reasonable, risk-based technical and organisational measures to ensure that your Data is protected from loss or disclosure, unauthorised use, modification or destruction.

8.2. Under the privacy laws you have certain rights in relation to the Personal Data we hold about you, such as the rights of information about and access to your Personal Data, rights to rectify or complete your Personal Data, rights to object to or restrict or cease certain processing, rights to delete your personal data and the rights to be forgotten.

8.3. You can request the exercise of your rights by contacting us using the contact details below.

8.4. In order to guarantee the security of your Data and to avoid any misuse, before responding to your request, we will ask you to provide us with an acceptable proof of your identity and will verify the legitimacy of your request and whether all the conditions have been satisfied.

9. Cookies

9.1. Our Website uses cookies. Cookies are small text files that may be stored on your computer (or other device allowing internet access) when you visit a website. You can find out more about cookies for example by visiting www.allaboutcookies.org.

9.2. We may use cookies for analytical purposes (to recognize, measure and track users of the Website in anonymous form, to compile anonymous statistics regarding our visitors and to analyse site usage, to determine what features of the Website they access, to verify the origin and duration of access), for usage purposes (to personalize your access to our Website, e.g. when you make a choice about your usage of the Website), to record your consents/refusals on the Website (e.g. consent/refusal to the use of cookies), for technical purposes needed by the internal workings of our servers (e.g. to distribute requests among multiple servers, authenticate users, keep track of information about user’s session), or for functional purposes (e.g. store information that is needed by our applications to process and operate).

9.3. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. You also have the possibility to remove from your browser cookies set by the Website. Please refer to your browser instructions to learn more about how to adjust or modify your browser settings.

9.4. The Website may contain hyperlinks to third party websites, on which we do not have any control. We are not responsible for the use of your personal information by third party Websites accessible via the Website. We encourage you to read carefully the privacy policy and cookies policy of these third party websites before any use;

10. Contact Us

If you have any questions or concerns about the way we collect, store and use your Data, don't hesitate to direct them to your contact person at Terumo, who will, where necessary, redirect them to our Privacy Office.

You can also reach us at Security_Admin@terumo.co.jp by attaching a recto verso copy of your identity card to your request.

You can also contact Terumo Corporation, IT Planning Department Information Security team, Tokyo Opera City Tower 3-20-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo (Company number:81-3-3374-8500)

We will deploy our best efforts to find a quick and fair solution to any concern that you may submit to us.

In addition, if you have reasons to believe that the Processing of your Personal Data by Terumo infringes the Applicable Laws, you have the right, at all times, to lodge a complaint with the supervisory authority of your choice. You can reach the Personal Information Protection Commission Japan through: https://www.ppc.go.jp/en/index.html

Customer Support

At TERUMO, we don't just deliver quality medical products, we offer the resources and necessary support for them to be used to their full potential. Contact us for any assistance you may need.